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FAQs

What is Kivzo?


Kivzo is an online general store offering high-quality lifestyle, home, fashion, and daily-use products at affordable prices. We focus on fast delivery, easy returns, and a smooth shopping experience.

How long will my order take to arrive?


Most orders are delivered within 5–9 business days, depending on your location. You will receive tracking details via email/SMS as soon as your order is shipped.

What is your return & refund policy?


We offer a 7-day easy return policy for damaged, defective, or incorrect items. Once the product is received back, your refund is processed within 3–5 working days.

How can I track my order?


After your order is shipped, you will get a tracking link on email or SMS. Simply open the link to check your package’s real-time status.

Is my payment information secure?


Yes! Kivzo uses SSL encryption and trusted payment gateways to ensure your payment details stay completely safe. You can shop with full confidence.